Thank you for shopping with us!
We offer a free delievry to any location within a 20 mile radius of WS8 or WS14 postcode with a minimum spend of £30.
All the Charcoal and Braai wood can be posted but you will need to email to receive a quote for carriage.
Our staff’s already cracking on, making sure your order is in tip top shape before we get it ready for dispatch. In the meantime, we thought we’d give you information as to what happens next.
Once we dispatch your order please allow up to 5 days for the order to arrive. We aim for it to be the next day but cant always be guaranteed.
Delivery could be anytime between 9am and 8pm and unfortunately, our courier service will not contact you with specific delivery slots. Therefore, please ensure you give us correct contact info to pass onto the third party couriers.
To avoid the delay this may cause, we advise getting it delivered to a work address. If you would like your parcel left safe, please let us know on the same day you’ve placed the order. We will make a note on the dispatch label, but cannot guarantee that the courier will leave it safe. This would still be up to their driver’s discretion.
Please note, Biltong Shack/Field-Elicious cannot be held responsible for defrosted meat products. All our produce are dispatched frozen with frozen best before dates. We do not recommend that you refreeze them. Due to the weather conditions or a delayed courier service, it’s possible for it to thaw, so please keep that in mind when ordering large quantities. We also take every care to ensure products are sent in a good condition and packed securely, so it will be at the Company’s discretion whether, or not to replace damaged goods due to the courier’s negligence.
In the unlikely event that any products on your order are out of stock, we will call you using the contact number given to discuss alternatives. Please make sure that the contact number is kept up to date, as this could cause a delay in the delivery of your order.
We don't dispatch to any location in the EU..